Terms of Use
Effective Date: 01-31-2025
1. Acceptance of Terms
By accessing or using the services provided by Multimedia E-Marketing - Bulk SMS Services ("we," "our," or "us"), you agree to comply with and be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must not access or use our services.
2. Service Description
Multimedia E-Marketing Bulk SMS provides bulk SMS services that enable businesses and individuals to send text messages to a large number of recipients. Our services include the use of our platform for sending, managing, and tracking SMS campaigns.
3. Account Registration
To use our services, you may be required to create an account by providing personal or business details, including but not limited to your name, email address, phone number, and billing information. You agree to provide accurate, current, and complete information and to update it as necessary to keep it accurate.
4. User Responsibilities
You agree to:
- Use our services only for lawful purposes and in accordance with these Terms.
- Not use the services for any illegal, abusive, or harmful activity, including spamming, harassing others, or violating any applicable laws or regulations.
- Not transmit any content that is defamatory, obscene, or infringing on the intellectual property rights of others.
- Ensure that the data you send via our platform complies with privacy laws, including obtaining the necessary consents for sending SMS communications.
- Keep your account credentials secure and notify us immediately if you believe your account has been compromised.
5. Prohibited Activities
You are prohibited from:
- Using the service to transmit any messages that violate any laws, regulations, or third-party rights.
- Interfering with or disrupting the integrity or performance of the services, or attempting to gain unauthorized access to any systems or networks related to the services.
- Using the services to send unsolicited messages or engage in spamming.
6. Pricing and Payments
You agree to pay all fees associated with your use of the services as outlined on our website or in your account. All charges are non-refundable unless otherwise specified. We reserve the right to change our pricing at any time by posting new pricing on our website, with such changes taking effect immediately upon posting.
All our pricing plans have a fixed validity period, and the price is set for that duration. If you do not use the SMS credits within the valid expiration time, we are not responsible for any refund or for providing access to the remaining credits under a new plan. You must renew your plan before its expiry. Failure to renew within the validity period may result in restricted access or loss of remaining credits, as these plans are based on the availability and needs of all Multimedia E-Marketing users.
If you do not use your full SMS count within the plan's validity period, any remaining bulk SMS credits will expire, and you will not be entitled to a refund or carry over unused credits to a new plan. It is your responsibility to track and use your SMS credits within the allowed time frame. Any refills or top-ups must be made before the expiration date to ensure continuous service.
7. Schedule Bulk SMS Terms
Any scheduled bulk SMS messages are processed based on the server’s time algorithm. We cannot guarantee the exact delivery time of a scheduled SMS after you have set the schedule. Once you set your desired time for sending the message, the server will automatically handle and send the SMS at the scheduled time according to the server's internal time system.
Please note that the delivery time will depend on the server's time zone and algorithm, and we cannot force the system to send the SMS at the exact time you set. The system will attempt to send the message at the closest available time based on the server’s time configuration.
It is your responsibility to ensure that the scheduled time aligns with the time zone and intended delivery period. We recommend double-checking the time zone settings before scheduling your SMS campaign.
8. Account and Service Activation Terms
To activate your account and use our bulk SMS service, you must comply with the following requirements:
- Valid Identification: Provide your valid QID (Qatar ID) or Company CR (Commercial Registration) to verify your identity and eligibility to use our services.
- Active Online Presence: Submit a valid website link or active social media page links that have been active for the past 3 months. This is to ensure your legitimacy and online presence.
- Sender ID Name: Specify the Sender ID name you wish to use. The Sender ID must be alphanumeric, and it can be up to 11 characters long. The name should be clear, non-offensive, and compliant with local regulations.
- Initial Payment: Make the first payment for the bulk SMS service, with a minimum order of 10,000 SMS. This payment must be processed before activation and service initiation.
9. Self Campaigning and Reporting Terms
- Self Campaigning: If you choose to run campaigns using your own numbers, the system will provide an easy-to-access report, which can be exported based on your requirements. You will have access to the campaign history for your reference. However, please note that all history will be removed after 6 months as part of regular database cleanup and optimization. We recommend that you take a backup of any recent activities you wish to retain before the 6-month period, as we are not responsible for any tracking details or data retention after this time.
- Campaign Reports: If we handle the campaign or use our contact database for the campaign, we will provide you with a report, but contacts will be hidden (e.g., the report will display numbers as +9741234XXXX to ensure privacy).
- No External Database Export: We are not committed to providing our contact database for export to any external party or third-party service. The database of contacts used in campaigns is proprietary, and we will not share this for external use.
- Verification Before Purchase: Before purchasing bulk SMS services, please ensure that you understand these terms, especially regarding the access to reports, data storage, and limitations regarding the export of our contact database. Double-check all details related to your campaign needs before proceeding with the purchase.
10. Service Availability
We aim to provide uninterrupted service but do not guarantee that the services will always be available or error-free. We reserve the right to modify, suspend, or discontinue any aspect of the services at any time, with or without notice.
11. Termination
We may suspend or terminate your account or access to the services at our sole discretion, without prior notice, if we believe that you have violated these Terms or engaged in any unlawful or harmful activities. Upon termination, all rights granted to you under these Terms will immediately cease.
12. Privacy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review our Privacy Policy for more information.
13. Limitation of Liability
To the fullest extent permitted by law, Multimedia E-Marketing Bulk SMS shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or in connection with your use or inability to use the services, even if we have been advised of the possibility of such damages.
14. Indemnity
You agree to indemnify and hold harmless Multimedia E-Marketing Bulk SMS, its affiliates, officers, employees, and agents from and against any claims, losses, liabilities, damages, and expenses (including legal fees) arising out of your use of the services or violation of these Terms.
15. Changes to the Terms
We may update these Terms from time to time. Any changes will be posted on this page, with the updated effective date. By continuing to use our services after the changes are posted, you agree to be bound by the revised Terms.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of Qatar. Any disputes arising from or related to these Terms or the services will be subject to the exclusive jurisdiction of the courts in Qatar.
17. Contact Us
If you have any questions about these Terms, please contact us at:
Multimedia E-Marketing
Gharrafat Al Rayyan Street 950, Zone 51, Building 164, Qatar – 18303
Email: info@multimedia.qa
Phone: +974-44131310